Privacy Policy mywinn

This Privacy Policy is issued by mywinn to explain our privacy practices regarding the collection, processing, storage and disclosure of personal information of users who use the mywinn platform. By registering and using mywinn's services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

This Privacy Policy applies to all users of the mywinn platform, including those who access the site via mobile devices, web browsers or any other means of access. We encourage you to read this policy carefully before using any of our services.

1. Information We Collect

1.1 Account Registration Information

During the new account registration process at mywinn, we collect information needed to verify your identity and ensure compliance with international licensing policies. This information includes:

• Full name as shown on your identity card (MyKad)
• MyKad number or valid passport number
• Date of birth (to verify the minimum age requirement of 21 years)
• Current residential address
• Active email address
• Mobile phone number
• Username and password that you set

1.2 Financial and Transaction Information

To process deposits and withdrawals, mywinn collects information related to the payment methods you use. This includes e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, bank account numbers for FPX online banking, and crypto wallet details when you choose to deposit or withdraw using USDT, BTC or ETH. We do not store full credit or debit card numbers — only the minimum information required to process transactions.

1.3 Platform Usage Data

mywinn automatically collects usage data when you interact with our platform. This data includes IP address, web browser type, device type, operating system, pages visited, time spent on each page, and activity logs from gaming sessions. This data is used solely for security purposes, platform improvement and fraud behaviour analysis.

1.4 Communications with Customer Support

All communications between you and the mywinn customer support team — whether via live chat on the platform or by email at [email protected] — are stored as service records. This helps us resolve issues more quickly and ensures consistency in the service we provide.

2. How We Use Your Information

mywinn uses the personal information collected for the following purposes only:

• Verifying identity and age eligibility during account registration
• Processing deposits and withdrawals securely and accurately
• Managing and maintaining player accounts
• Delivering relevant promotional information and bonuses to you (subject to your communication preferences)
• Detecting and preventing fraud, money laundering and suspicious activity
• Complying with applicable legal and international licensing requirements
• Improving the quality of service and user experience on the mywinn platform
• Providing technical support and customer service
• Sending notifications related to your account, security and transactions

3. Sharing of Information with Third Parties

mywinn does not sell, rent or disclose your personal information to third parties for independent marketing purposes. However, in the following limited circumstances, we may share your information:

3.1 Payment Processors

To process your financial transactions, mywinn shares the necessary information with licensed payment processors and financial institutions that support our deposit and withdrawal methods, including e-wallet service providers, banks and crypto platforms. All these payment processors are subject to strict data confidentiality agreements.

3.2 Licensing Authorities and Regulators

As a platform operating under international licensing, mywinn is required from time to time to disclose certain information to licensing bodies, financial authorities or legitimate law enforcement agencies when required by law or court order.

3.3 Technical Service Providers

mywinn uses selected third-party services for infrastructure hosting, platform analytics and technical support services. These providers are given access only to the minimum data needed to carry out their functions and are bound by comprehensive data protection agreements.

4. Data Security

mywinn continuously invests in cybersecurity infrastructure to protect players' personal data. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and mywinn's servers
• Password storage using one-way hashing algorithms that cannot be decrypted
• Role-based access control for internal staff
• 24/7 security monitoring by our IT security team
• Regular security vulnerability testing by independent experts
• Tested security incident response procedures

Although we take all reasonable precautions, no security system can be fully guaranteed. We encourage you to also take your own protective measures, such as using a strong password and not sharing your login details with anyone.

5. Use of Cookies and Tracking Technologies

The mywinn platform uses cookies and similar technologies to ensure the basic functions of the website run properly and to improve the user experience. The types of cookies used are as follows:

5.1 Essential Cookies

These cookies are required for the basic functions of the platform, such as login session verification, account security and basic navigation. Without these cookies, the platform cannot function properly. This type of cookie cannot be disabled.

5.2 Performance and Analytics Cookies

Analytics cookies help us understand how players interact with the platform, which pages are visited most often, and where technical issues may occur. The data collected is in aggregated form and does not personally identify you.

5.3 Preference Cookies

Preference cookies store your choices such as your selected language, display settings and other personal preferences so that you do not need to set them again each time you log in to your mywinn account.

6. Data Retention and Storage

mywinn retains your personal data for as long as your account is active or as long as needed for the purposes set out in this Privacy Policy. Specific retention periods depend on the type of data and applicable legal requirements:

• Financial transaction records are retained for the minimum period set by the licensing authorities, generally not less than five years
• Customer support communication logs are retained for as long as they remain relevant for service reference
• Platform usage data is anonymised or deleted after the period specified in our internal data retention policy
• When an account is closed at a player's request and no remaining legal retention obligation applies, we will process the data deletion within a reasonable period

7. Your Rights Regarding Personal Data

As a mywinn player, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention obligations.
• Right to Restriction of Processing: You may request that we limit the way we process your data in certain situations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your data in a format that can be transferred electronically.

To exercise any of the rights above, please contact the mywinn customer support team, available 24/7 via live chat on the platform or by email. We will process your request within a reasonable timeframe and inform you of the action taken.

8. Changes to This Privacy Policy

mywinn reserves the right to update or amend this Privacy Policy from time to time in line with changes in applicable laws, licensing requirements, or industry privacy practices. The latest version of the Privacy Policy will be posted on this page along with an updated effective date.

For significant changes, mywinn will notify registered players by email or in-platform notification at least seven days before the changes take effect. Your continued use of the mywinn platform after that effective date constitutes your acceptance of the amended Privacy Policy.

9. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how mywinn handles your personal data, we encourage you to contact us directly:

• Via live chat on the mywinn platform, available 24 hours a day, 7 days a week
• Via email at [email protected]
• Support is available in Bahasa Melayu and English

Our team will make every effort to respond to each privacy-related enquiry with full attention and within a reasonable timeframe. mywinn is committed to resolving every privacy concern in a fair and transparent manner.

This Privacy Policy was last updated on 1 January 2026. This version supersedes all previous versions.