Terms and Conditions of Use
mywinn Platform

mywinn Full Terms and Conditions

These terms and conditions ("Agreement") constitute a legally binding contract between you ("User") and mywinn ("Company", "we"), operating under international licensing. By registering an account, making a deposit, or using any service provided by mywinn, you acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document.

This Agreement is written in Bahasa Melayu as the official language for Malaysian users. Should there be any ambiguity in interpretation, the Bahasa Melayu version shall serve as the definitive reference.

1. Acceptance of Terms

Using the mywinn platform means you expressly accept all of these terms and conditions. If you do not agree with any part of this agreement, you are not permitted to use mywinn's services. mywinn reserves the right to update or amend these terms at any time, and continued use of the platform after such changes is considered acceptance of the latest version.

2. User Eligibility

To register and use mywinn's services, you must meet all of the following requirements without exception:

• At least 21 years of age on the date of registration
• An individual acting in a personal capacity, not on behalf of any company or other entity
• Not on any self-exclusion list or prohibited persons list of any regulatory body
• Not subject to any legal restriction that prevents participation in online gambling activities
• Not an employee of mywinn, an agent, or an immediate family member of a mywinn employee

mywinn reserves the right to request proof of age in the form of a valid identity document such as a MyKad, passport, or driving licence at any time. Failure to provide such documents within the stipulated period may result in account suspension.

3. Account Registration and Management

Each user is only permitted to hold one active account at any one time. Registering multiple accounts, whether using the same or different information, is a serious violation of these terms. mywinn uses verification technology to detect duplicate accounts, and any account identified as a duplicate will be closed immediately.

Users are responsible for ensuring that the information provided during registration is accurate and up to date. The name registered must match the name on the bank account or e-wallet used for deposits and withdrawals. Withdrawals will only be processed to the payment method registered under the same user's name.

Your mywinn account password is your personal responsibility. Use a combination of uppercase letters, lowercase letters, numbers, and symbols for a strong password. Do not share your password with anyone, including customer support staff. mywinn will never ask for your password through any communication channel.

4. Deposits and Withdrawals

mywinn accepts a range of payment methods commonly used in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrency including USDT, BTC, and ETH.

The minimum deposit amount is RM20 for all payment methods. No deposit method has a different minimum amount from this limit. The minimum withdrawal is RM50. Withdrawal requests that meet the requirements are typically processed within 10 to 45 minutes.

All funds deposited by users belong to the user and will not be used for any purpose other than gameplay within the mywinn platform. mywinn does not charge any processing fees on standard deposits or withdrawals.

• Deposits must be made from an account registered under the same user's name
• Withdrawals will be returned to the original payment method used for the deposit
• Proof of transaction may be required for verification purposes
• Withdrawals exceeding a certain amount may require additional verification

5. Bonuses, Promotions and VIP Programme

The mywinn welcome bonus gives a 100% match on your first deposit up to a maximum of RM1,500. For example, a deposit of RM100 will receive a bonus of RM100, giving an account balance of RM200 with a wagering requirement of RM100 × 15 = RM1,500 before the bonus funds can be withdrawn. For a larger deposit, for example a deposit of RM3,200 will receive a bonus of RM1,500, giving a balance of RM4,700 with a wagering requirement of RM1,500 × 15 = RM22,500.

The wagering requirement must be met within the specified period. Any remaining bonus balance that does not meet the wagering requirement within that period will expire automatically. mywinn reserves the right to amend, suspend, or terminate any promotion at any time with reasonable notice.

The mywinn VIP Programme consists of five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier offers a different weekly cashback rate — from up to 0.2% at the Bronze tier to up to 1.2% at the Diamond tier. Progression through the VIP tiers depends on your gaming activity over time.

6. Game Rules

All games available on the mywinn platform operate using a random number generator (RNG) certified by an independent authority, ensuring that game outcomes are fair and cannot be manipulated. The result of each game is independent of previous results.

In the event of a technical disruption during an active game session, mywinn will attempt to restore the game to the last state recorded in the system. However, if recovery is not possible, any affected bets will be returned to the user's account.

Users acknowledge that gambling involves an element of chance and mywinn does not guarantee any outcome or winnings. Decisions made by the game system are final and cannot be disputed unless there is clear evidence of a technical failure.

7. Prohibited and Restricted Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Use of automated software, bots, scripts, or any tool that automates actions on the platform
• Collusion between players to manipulate game outcomes or exploit bonuses unlawfully
• Registering or using an account on behalf of another person without written authorisation
• Attempts at money laundering or financing illegal activities through the platform
• Abuse of the promotions system, including registering multiple accounts to claim bonuses more than once
• Any action that threatens the integrity, security, or operation of the mywinn platform

mywinn cooperates fully with authorities in investigations relating to suspicious financial activity. We reserve the right to report any transaction that raises suspicion to the relevant authorities.

8. Account Termination and Suspension

Users may close their mywinn account at any time by contacting the customer support team. Account closure requests will be processed within a reasonable period, and any eligible cash balance will be returned to the registered payment method once identity verification is complete.

mywinn reserves the right to suspend or close an account without prior notice if there is a breach of these terms, suspected fraudulent activity, regulatory compliance requirements, or instructions from the relevant authorities. If an account is closed due to a breach, mywinn reserves the right to withhold any balance linked to the activity that violated the terms.

9. Limitation of Liability

mywinn will not be liable for any indirect, consequential, or incidental losses arising from use of the platform, including losses due to service disruptions, technical errors beyond our control, or unfavourable game outcomes. mywinn's total liability to any user is limited to the amount deposited by that user in the 30 days prior to the claim being submitted.

mywinn makes no warranties, whether express or implied, regarding the continuous availability of the platform, the accuracy of game information, or the suitability of the service for any particular purpose. The platform is provided on an "as is" basis.

10. Changes to These Terms

mywinn reserves the right to update these terms and conditions at any time. Material changes will be communicated to users via a notice on the platform or to their registered email at least 7 days before the changes take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

If any provision of this agreement is found to be invalid, unenforceable, or inconsistent with applicable law, that provision will be interpreted as narrowly as necessary to allow this agreement to remain in force, and the remaining provisions will not be affected.